jadu88 Privacy Policy

2.1 Registration Information

When you create a jadu88 account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Mobile phone number registered in your name;
• Email address (where provided);
• Chosen username and password (stored in hashed form — never in plain text);
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).

2.2 Payment and Transaction Information

To process deposits and withdrawals in Bangladeshi Taka (BDT), jadu88 collects:

• The mobile wallet number or bank account details used for transactions (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank);
• Card details where Visa or Mastercard is used — note that full card numbers are never stored on our servers; card data is handled by PCI-DSS compliant payment processors;
• Transaction amounts, dates, and reference numbers for each deposit and withdrawal;
• Your complete transaction history on the platform.

2.3 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request:

• A government-issued photo identification document (National ID card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or other official document issued within the last three months);
• Proof of payment method ownership (screenshot or statement from your bKash, Nagad, or bank account showing your name).

KYC documents are stored securely and accessed only by authorised compliance personnel.

2.4 Technical and Usage Data

When you access jadu88, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features accessed, and time spent on the platform;
• Session timestamps and login history;
• Referral source (how you arrived at jadu88);
• Cookie identifiers and similar tracking technologies (see Section 7).

2.5 Communications Data

When you contact jadu88 support or communicate with us through any channel, we retain records of those communications — including the content of your messages, the date and time of contact, and any resolution steps taken. This data helps us maintain service quality and resolve disputes fairly.

4.1 Payment Service Providers

We share necessary transaction data with payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, and banking partners) to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for how they handle data shared in the course of processing your transactions.

4.2 Game Content Providers

Our third-party game studios — including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe — may receive a player identifier and session token to deliver game content to your device. These providers do not receive your full name, payment details, or contact information. Data shared with game providers is limited to what is technically necessary for game delivery.

4.3 Legal and Regulatory Authorities

jadu88 may disclose personal data to competent authorities, law enforcement agencies, or financial intelligence units where required by law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where legally permitted to do so.

4.4 Technology and Infrastructure Partners

We use trusted third-party cloud hosting, cybersecurity, and platform infrastructure providers to operate jadu88. These service providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and this Privacy Policy. They are not permitted to use your data for their own independent purposes.

8.1 Encryption

All data transmitted between your device and jadu88 servers is encrypted using TLS (Transport Layer Security) with a minimum of 128-bit encryption. Passwords are stored using one-way cryptographic hashing — meaning that even jadu88 staff cannot retrieve your original password. Payment card data is handled exclusively by PCI-DSS certified processors and is never stored in plain text on our systems.

8.2 Access Controls

Access to personal data within jadu88's internal systems is strictly role-based. Only staff members with a legitimate operational need are granted access to specific categories of player data, and all access is logged and audited regularly. Administrative access requires multi-factor authentication.

8.3 Breach Response

In the event of a confirmed personal data breach that poses a risk to affected players, jadu88 will notify the affected individuals as quickly as practicably possible and will take all reasonable steps to contain and remediate the breach. jadu88 maintains an incident response plan that is reviewed and tested on a regular basis.